How leaders can be energised, not exhausted by workplace complexity.

Most senior leaders are quietly draining their energy fighting something that can never be won — the endless, unfinished nature of the work at the top. We call these open loops, and they're not problems to be solved; they're the permanent texture of leading at scale. The leaders who thrive aren't the ones who close more loops — they're the ones who've developed a fundamentally different relationship with the ones that stay open.

In this video, Serena unpacks what that shift looks like, and why it changes everything from the quality of your decisions to the culture your team is working inside.